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Mark Houser
Make A Great Living By Making Insurance Companies Pay
by Mark Houser - Thursday, 13 March 2014, 10:47 PM

POSTED ON FEBRUARY 21, 2014 BY CHIP MERLIN PANA-- A New Public Adjuster Association The Windstorm Insurance Conference always has new people and learning experiences regarding the insurance industry and adjusting. At the last conference, I noticed a new public adjuster association, Property Adjustment National Association (PANA), had a booth at the Windstorm Conference. I had not previously heard of PANA, but was intrigued that it supported greater training for public adjusters, because that is something I have long advocated. Mark Houser, the owner and President of PANA, tracked me down at the Windstorm Conference. Since then, we have spoken and discussed his mission and passion for adjusting. While I am not vouching for or advocating public adjusters joining PANA, it is simply because I do not have enough knowledge or information to make such a determination, I agree 100% with Mark Houser that the public adjuster industry should get more and regular training on all aspects of running a public adjusting firm and practice. PANA is unique to public adjusting because it is a privately owned for-profit Association. I encourage all public adjusters to join the best and most reputable public adjusting associations and regional associations. NAPIA is the most longstanding and difficult national association to gain membership. Their membership is the cream of the crop of public insurance adjusters. Gene Veno of the American Association of Public Insurance Adjusters (APIA) has done an amazing job growing his organization and reach in legislative bodies. Mark Houser of PANA is a little different. One of the aspects I like best is that he focuses on the profitability of public adjusting firms. In my discussions with Houser, he and I agree that there is not enough systematic training of public adjusters along the following activities of public adjusting: Solicitation Coverage Analysis Evaluation and Estimating Negotiation and Resolution Ethics Profitable Operation of Public Adjusting Firms Whether PANA will be a successful long term player in this industry remains to be seen. I know little of Mark Houser's background and qualifications. But his enthusiasm and emphasis on training on these key aspects are dead-on right and lead his vision in the right direction.

Mark Houser
Connecticut Storm Damage
by Mark Houser - Saturday, 12 November 2011, 01:16 PM


Now that we in Connecticut are picking up the last of the branches, and the pre-Halloween storm begins to take its place with the 1938 Hurricane, the 1973 Ice Storm, the Blizzard of 1978 and other of our major weather memories, there are two things we ought to do.

One is to formally thank the line crews that came from all over the country and Canada to help restore power. There were issues with how they were summoned, how many came and how they were managed, all of which will be covered in the various investigations. But there were few if any issues with the hard and potentially dangerous work done to restore power. Most residents — sadly, not all — realized that.


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